Return & Refund Policy

At Jaguarundi Jewelry, we want you to love every piece you receive. Each item is carefully inspected and prepared before shipment. If you are not completely satisfied with your purchase, please review our return policy below.

Returns

We accept eligible returns requested within 14 days of delivery.

To qualify for a return, jewelry must be:

• Unworn and unused
• In its original condition
• Free from scratches, damage, alterations, or signs of wear
• Returned with all original packaging, tags, certificates, and accessories included with the order

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

Before sending any item back, please contact Jaguarundi Jewelry Customer Care within 14 days of receiving your order.

Please include your order number and the reason for your return.

Returns sent without prior authorization may not be accepted.

Non-Returnable Items

For hygiene, safety, and customization reasons, certain items may be considered final sale and cannot be returned, including:

• Personalized, engraved, or custom-made jewelry
• Items that have been worn, altered, resized, or damaged after delivery
• Gift cards
• Final Sale items, when clearly identified as such at the time of purchase

For earrings, return eligibility may be restricted once they have been worn or removed from protective packaging for hygiene reasons.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

We strongly recommend using a trackable and insured shipping service when returning jewelry.

Jaguarundi Jewelry is not responsible for return packages that are lost, stolen, or damaged while in transit.

Refunds

Once your return is received, it will be inspected to confirm that it meets our return requirements.

If approved, your refund will be issued to your original method of payment.

Please allow several business days for your bank or credit card provider to process and post the refund after it has been issued.

Original shipping charges are non-refundable, except when the return is the result of an error by Jaguarundi Jewelry or an eligible defective item.

Damaged, Defective, or Incorrect Items

Please inspect your jewelry upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible after delivery.

Please provide your order number and clear photographs of the item and packaging so we can evaluate the issue and assist you with an appropriate resolution.

Exchanges

If you would like a different item, size, or style, please contact us to determine whether an exchange is available.

Exchange availability is subject to inventory and the condition of the returned item.

Order Cancellations

We begin preparing orders shortly after they are placed.

If you need to cancel or modify an order, please contact us as soon as possible. We cannot guarantee cancellations or modifications once an order has entered processing or has been shipped.

Questions

If you have any questions about a return, refund, or exchange, please contact our Customer Care team before sending your jewelry back.

We are committed to making every Jaguarundi Jewelry experience exceptional.

Jaguarundi Jewelry
Timeless elegance, exceptional care.